Help and troubleshooting

Issue launching Airport CEO?

Before attempting any of the below issue resolving steps and in order to make sure that you have the best Airprt CEO experience possible, always make sure that you're running the latest version of the game! Perform the following steps to make sure you're running the latest version of Airport CEO:

1. Launch Steam
2. Find Airport CEO in your Steam library
3. Right click "Airport CEO" and press "Properties" in the pop-out menu
4. Press the "Local files" tab in the "Airport CEO - Properties" window you've just opened
5. Press the "Verify integrity of game files..." button
6. Wait for the Steam client to validate your local Airport CEO files, once verified press the "Close" button to close the window

If a new update of Airport CEO is available, wait for the Steam client to download the new update before launching the game!

The game crashes immediately when I start it and an error log file is generated mentioning an “access violation” issue

This issue is caused by an unhandled change in your computer's grahpics device (GPU) settings and can be easily solved by resetting your computer's display resolution. Perform the following steps to resolve this issue:

1. Open you computer’s display settings and change the resolution to something else than what you currently have applied
2. Change it back to your previous, preferred, resolution setting
3. Launch the game

If this does not resolve your issue, please contact us.

The game launches into an empty main menu scene with floating clouds

The root cause of this issue has been resolved as of Airport CEO Alpha 31, but for older legacy versions of Airport CEO it can still occur if the game is incorrectly exited, generating a corrupt GameSetting.json file (empty). Perform the following steps to resolve this issue:

1. Locate a file named "GameSetting.json" in your computer's Airport CEO folder

Reference the correct folder path below depending on your computer's operating system:

Windows: C:\Users\YOUR COMPUTER USER NAME\AppData\Roaming\Apoapsis Studios\Airport CEO\GameSetting.json
macOS: /Users/YOUR COMPUTER USER NAME/Library/Application Support/Apoapsis Studios/Airport CEO/GameSetting.json

Note that the "YOUR COMPUTER NAME" text must be replaced with your computer's user name

2. Delete "GameSetting.json"
3. Launch the game

Notice: Deleting "GameSetting.json" will reset your saved game settings, these can however be reassigned once you've launched the game after deleting the file!

Loading a saved airport takes a very long time

A long loading time is caused by either of three:

1. Your saved airport is very large (save folder size in excess of 5 MB)

The larger your ariport is and the more passengers and flights who occupy it, the longer time it takes to load. We're constantly working on reducing saved airport file sizes but please not that huge airports can, depending on your hardware specifications, take upwards of half an hour to load.

2. Your saved airport data files have been corrupted (empty of incomplete data failes)

Although unusual, there have been a few reported cases where saving an airport has resulted in a corrupt save with empty data files. If this happens to you, please contact us.

3. There is a bug in the loading process causing the game loading mechanism to stall

When a loading process stops dead in its tracks it is caused by an exception being thrown by the game's engine. This should be detected by the game and as of Airport CEO Alpha 31 you will be prompted to report the loading bug using the game's in-game bug reporter. If you're on an earlier version than Alpha 31, please update to the latest version and proceed with the prompted bug report.

Issue playing Airport CEO?

Have you run into troubles preventing you from doing your CEO duties? Reference the below most common issues new aspiring CEOs discover as they start their career, but also make sure that you've played through the in-game tutorial! It is designed to teach you everything about the first steps of the game and will hopefully avoid you of having to come back to to this below list.

An aircraft, person or vehicle has deadlocked

Deadlocks can happen occasionally, however intense bug fixing should make this situation extremely rare. If it happens it can be solved using the debug panel (press F10 while in-game) and click on the reset button for the respective agent type being stuck. If this does not solve the issue, try to save and reload the game.

Passengers are not moving, they're just standing still

This is necessarily not a bug, as the passengers might not know what to do next. Usually the fall-back activity for passenger is to rest, if no other activity type is available. Place down some gate seating, sofas or arm chairs to see if they take a seat. Also remember that passengers need toilets on both the non-secure and secure part of the terminal to relieve themselves, and that shopping is a great activity to do when nothing else is available. If none of these work, please execute a bug report.

Employees doesn’t seem to find a work position

Remember that employees cannot walk over grass, you must make sure that there is a viable path to all working stations including cargo bay. Place sidewalks, doors and crosswalks over roads for them if they have to leave the terminal building. Furthermore you must also ensure that zoning is correct, this includes zoning of doors, sidewalk, crosswalks and roads (persons can walk on the small sidewalk on all roads). For example, if you have a cargo bay in the secure zone but no secure route to get there, your staff will not be able to find a path there. Remember that all secure areas must also be accessed via a security check point.

Baggage is not moving along the conveyor belt

Baggage is probable the most complex system in Airport CEO and could be a bit hard to get up and running the first time. Always make sure everything is connected. Use Y to display underground baggage and follow all arrows to find any gaps. There should be continuous conveyor belts from the check-in desks to the cargo bay and from cargo bay to the baggage claim area. If you are using tilt trays make sure they are set to To Destination as they will always be diverted correctly depending on each bag’s destination.

How can I tell if my airport is secure?

The principle of Airport CEO is that you define the secure areas using the zoning tool. When it is marked as secure it is defined as a secure part of the terminal, which requires a security checkpoint to enter and security exit to exit. Currently, there are no requirements on enclosing your exterior airport with fence to make it secure, fence is a decorative item for now. The secure system only looks at the terminal, meaning the air side will not be affected.

How Airport CEO updates may affect your saves

While we will be doing our best to keep your saved airports compatible with future updates, this might not always be possible, especially when transitioning to bigger updates. If we deploy an update of the game that will not be compatible with older saves, or noticeably alter and older save, associated with an earlier version of the game we will make sure to announce this prior to the update, and in-game warning labels will notify you of any changes happening to your saved airport.

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